DO WE HAVE A PHYSICAL STORE FOR IN-PERSON DELIVERY?
First of all, electronic cigarette products are considered prohibited items in our country. Therefore, there is no in-person delivery for these products. We do not have any physical stores, branches, or warehouses. Our sales are exclusively conducted through our online website, and deliveries are made only via YURTİÇİ KARGO (domestic courier service).
IS THERE SAME-DAY DELIVERY WITH COURIER?
Due to the prohibition of these products, it is not suitable to transport them with couriers. All courier companies do not transport items that are not suitable for courier delivery. Therefore, our shipments are made through YURTİÇİ KARGO. Depending on your location, shipments typically arrive within 3 business days. Our shipments originate from the Asian side of Istanbul.
IS THERE TRANSPARENT PACKAGE CONTROL UPON DELIVERY?
Due to the prohibited status of these products, transparent packaging is not used for shipping in order to conceal the contents. In this regard, the courier delivering the package does not have the authority to open and inspect the contents. For security reasons, and to prevent theft or other issues, courier personnel are not allowed to open the packages during delivery. The products are delivered in sealed courier bags. In case of cash-on-delivery orders, the courier does not hand over the package until the payment is made.
Due to the prohibited status of these products in our country, sales are conducted exclusively through our website for the safety of both parties. In case of any issues or technical support needs related to the products purchased from us, we provide assistance. Although we do not offer in-person delivery or have a physical store, we can assist customers with technical support or repair needs for the products purchased from us. If there is a need for repair or technical support for the products purchased from us, you can contact us with your order number. We will provide you with a service agreement number, and you can send the product to us accordingly. We offer assistance in cases where repairs are possible and we have the necessary spare parts. However, we do not offer technical support or repair services for products purchased from other companies. In such cases, you should contact the respective company.
I hope this translation is helpful. If you have any further questions, feel free to ask.
